HOME / FREQUENTLY ASKED QUESTIONS
frequently asked questions, ANSWERED.
Everything we get asked, grouped by what you need. Can’t find your answer? Call us.
GENERAL QUESTIONS
Where in Auckland do you work?
All of it. North Shore, West Auckland, South Auckland, East Auckland, central, and everything in between.
Are you registered Master Electricians?
Yes. Every job is signed off by a registered Master Electrician. Compliant, certified, warranty backed.
Do you give free quotes?
Yes, for residential and most commercial work. Larger industrial jobs we recommend a paid site assessment so we can give you accurate scope and pricing.
How quickly can you get to a job?
In an emergency, it depends on where you are in Auckland and what time you call. We give you a real ETA on the phone.
For booked in jobs, we can usually be there within a week, or often a lot sooner depending on the size or the nature of the job.
What’s your phone number?
0800 663 583. Answered 24/7.
What’s the difference between a site assessment and a factory walk-through?
A factory walk-through is more of a meet and greet for us and you, and for us to see if we can help or improve your business. A site assessment is a report that we prepare specifically for your business, looking more closely at how money spent on upgrading systems can benefit you in the short and long term.
INDUSTRIAL & COMMERCIAL
Do you work with food factories?
Yes, food manufacturing electrical is one of our specialties. We work to food-safe standards and out-of-hours where needed.
Do you do restaurant fitouts?
Yes. Hospitality fitouts are a big part of our commercial work. We hit opening dates and council inspections.
Can you work after hours to avoid disrupting our business?
Yes. Most of our commercial and industrial work happens out of hours, weekends, or during planned downtime.
Do you handle compliance documentation?
Every job. Certificate of compliance, electrical safety certificate, switchboard documentation, all filed and handed to you.
RESIDENTIAL
How much does a switchboard upgrade cost?
The variables are how many circuits you have, whether your meter box needs work, and what safety features, like RCDs and surge protection, you want added. We’ll give you a fixed quote after we’ve seen your existing setup. No surprises on what we’ve quoted once we start.
Do you work with builders on new builds?
Yes. Prewire through to fit-off, working alongside the builder, architect, and inspector.
Can you install home automation and smart wiring?
Yes. Smart lighting, AV, networked sound, home automation. Done properly so it actually works.
Do you do small jobs like a power point or a light fitting?
Yes. No job too small for the residential team.
EMERGENCY
Are you actually answering the phone at 3am?
Yes. Real person, not a call centre.
What counts as an electrical emergency?
No power, repeated tripping that won’t reset, burning smell, sparks, smoke, water near fittings, or lights flickering across a whole building.
How much does emergency work cost?
After-hours rates apply for emergencies. We’ll quote on the phone before we leave so there’s no surprises.
